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GDPR Compliance

Last updated: August 19, 2026

dapper-cliff is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR requirements and what rights you have regarding your personal information.

Who We Are

dapper-cliff is a mobile pet grooming service operating in Wolverhampton and surrounding areas. We are the data controller responsible for your personal information.

Contact details:
Email: [email protected]
Address: 47 Chapel Ash, Wolverhampton, WV3 0TY, United Kingdom

What Personal Data We Collect

We collect and process the following categories of personal data:

  • Identity data: name
  • Contact data: email address, postal address
  • Service data: pet information, grooming preferences, appointment history
  • Technical data: IP address, browser type, device information
  • Usage data: how you interact with our website

Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: Processing is necessary to provide the grooming services you have requested
  • Consent: You have given clear consent for us to process your data for specific purposes, such as marketing communications
  • Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services and website functionality
  • Legal obligation: Processing is necessary to comply with legal requirements

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a "data subject access request."

Right to Rectification

You have the right to request correction of any incomplete or inaccurate personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request restriction of processing of your personal data in specific situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data where we are relying on legitimate interests as the legal basis for processing.

Right to Withdraw Consent

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or you have made multiple requests, we may extend this period by two further months, and we will notify you of this extension.

You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Retention periods:

  • Customer booking data: 3 years after last appointment
  • Marketing consent data: until consent is withdrawn
  • Website analytics data: 26 months

International Data Transfers

Your personal data is stored and processed within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Automated Decision Making

We do not use automated decision making or profiling that produces legal or similarly significant effects.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach, where feasible.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

Updates to This Notice

We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.

dapper-cliff

Professional mobile pet grooming serving Wolverhampton and surrounding areas.

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This service is not intended to replace veterinary care. Results and experiences may vary between individual pets. Always consult your vet for medical concerns or behavioural issues. Our grooming services support general wellness and hygiene but do not diagnose or treat health conditions.

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